Privacy Policy

This Privacy Policy document contains types of information that is collected and recorded by treatpa.com and how we use it.

At Treat Pa (“Treat Pa”, “we”, “our”, “website”, “us”), one of our main priorities is ensuring privacy is safeguarded.

We believe in complete transparency, while also ensuring the privacy of

  • Healthcare providers and partners(Whether they be Doctors, individual professionals, organizations(“User”, “you”, ”your”) wishing to be listed on Treat Pa are maintained.
  • A patient, their family or attendant or affiliate, searching for medical/healthcare services or treatments provided by Healthcare providers (“User”, “you”, ”your”).
  • Anyone who uses our services in any form(“User”, “you”, ”your”).

We take great care of your personal information that we gather when you access or use our website www.treatpa.com(desktop and mobile)(“website”) and related websites and sub-domains, mobile applications, and services owned and operated by Treat Pa and that link to this Privacy Policy (collectively, the “Services”, “Properties”).

Any information shared by you on our website during the provision of Services or otherwise is safeguarded. This privacy policy applies to the collection, storage, usage, disclosure and/or transfer of information identifiable to you, that we obtain through the website and/or during any time when you avail of our Services.

We are happy to help. Please do not hesitate to contact us at any time If you have additional questions or require more information about our Privacy Policy.

This Privacy Policy applies only to our online activities and is valid for users of our website with regards to the information that they shared and/or collect on treatpa.com. This policy will not apply to any information that is collected offline or through external channels other than this website.

Consent

By using Treat Pa services, you hereby consent to our Privacy Policy and agree to its terms and conditions. This privacy policy and the terms and conditions constitute a legal agreement between You and Treat Pa in connection with the use of its services and access to resources.

In the event you do not agree with any or all of the terms of this privacy policy, we request you to not make use/access and/or use the Treat Pa website(www.treatpa.com) or make use/avail of our services.

By visiting the Treat Pa website and/or by availing our services on behalf of an individual such as your child or any person not capable of providing consent, or an employer, it is deemed that you are the lawful guardian of the child or are authorised by such individual or entity, as the case may be, to accept this Privacy Policy on behalf of such an entity or individual, and give consent for us to collect, use, store, disclose and/or transfer of the individual’s or entity’s information as mentioned and described in this Privacy Policy.

The User’s consent shall be taken for the purpose of sharing data collected by Treat Pa with the hospitals and/or insurance agency and/or EMI service providers.

The information we collect:

By using the Properties, you agree to the terms and conditions of this privacy policy and the manner that we collect and use your information and sharing of your personal data as described here. You agree that your data is provided to us voluntarily. Treat Pa may require specific consent to be provided through email or in writing.

Personal Information means any information about a user from which the user can be identified, including but not limited to:

Identity information: Your full name, date of birth, age and gender.

Contact information:

For Users: Your contact number, e-mail address, and residential address; for the purpose of survey answers, reviews, ratings and other types of feedback provided, newsletter subscriptions, enrolment for promotions, use of special offers, etc.

For healthcare providers: Your contact number, official email address, and business address; for the purpose of medical information, survey answers, reviews, ratings and other types of feedback provided, newsletter subscriptions, enrolment for promotions, use of special offers, etc. Medical credentials, visiting hours of a healthcare provider, fees, and locations.

Any other information that you share, enter on our website, or upload to our server is voluntary.

Technical information:The IP (internet protocol) address, cookie data, the browser type, browser’s language, the referring URL, any errors generated at the time of using the website, day, date and time zone.

Usage information: This includes information about how you use the website which includes but is not limited to content viewed on the website, content shared from the website, pages visited on the website, appointments made/taken and/or consultations booked by you, by using our services.

Your insurance-related information.

Any other personal information that is willingly and freely shared by you on the website or in the course of availing of our services.

Your Historic data regarding the usage of the services and the history of appointments made.

Sensitive personal information means personal information that is revealing, related to, or constituting, as may be applicable in the list given below

Username and passwords to enable access to our website.

Financial information such as bank account details, credit and debit card details or any other payment instrument details.

Your Health information which includes but is not limited to the medical records, your symptoms, your appointment or consultation history, your current and past medications, your physical, your psychological, your mental health condition and surgical procedures.

Official identifier.

  • Biometric information.
  • Genetic information.

We may collect your information included in your personal profile which is created on the website after you register, any personal information and/or sensitive personal information contained in any enquiry made by you regarding availing of our services, and any personal information and/or sensitive personal information contained in or in relation to any communication that you share with us.

How we use your information

Treat Pa reserves the right to use the information provided by you for the following purposes:

Performance of a contract: We may share your information which includes but is not limited to the medical records, your symptoms, your appointments and consultations, your medical history and medications with the healthcare providers like doctors, hospitals, and medical establishments including but is not limited to tests conducted in clinical labs and diagnostic labs, in order to enforce any contract between us.

Authorised person: We may share information about you with persons including our employees and processors that have been appointed by us to collect, make use of, share, disclose and/or transfer information and/or provide services on our behalf. However, all disclosures of your information with any authorised persons will be subject to confidentiality obligations to reasonably protect your information shared to Treat Pa.

Contacting you for offering new products/services of Treat Pa, Healthcare providers and partners offering new products/services, and for feedback of services rendered.

Data analysis and reporting.

Treat Pa partners: We may share your personal information with our healthcare providers and partners if there is a reason to do so along with your browser identified information like cookies, IP address, header information data among the other details.

Third-party service providers: We may employ or render services offered by third-party service providers (i.e companies or individuals engaged by us) to perform certain functions on our behalf within the platform and carry out specific tasks under our instructions and supervision who may have access to the personally identifiable information of yours.

Courts, law enforcement authorities and regulators: We may share your personal data when we believe it is absolutely necessary to comply with the law, to protect the rights of Treat Pa or safety of our website, other users, or third parties (e.g., for fraud protection purposes).

Without any limitation, this may include cases in which we are required to share any(your or our) personal data by the law or any binding order of courts, law enforcement authorities or regulators in India.

We carefully determine the permissibility of providing personal data in each such context, paying particular attention to the type of request, the types of data affected and any impact that a disclosure of any personal data would have on the user affected.

Should we decide to disclose any personal data in such a context, we will also consider ways of reducing the scope of the disclosure, for instance by redacting any information provided.

Buyers: As we continue to scale and develop our business, we might be required to sell all or parts of our website or business. In such transactions, any user information generally is a part of the transferred business assets, but still remains subject to any promises made in any; pre-existing; website privacy policy, unless you consent otherwise.

Once your input your information, it gets recorded/stored into our system –

Your privacy rights:

Under the CCPA, among other rights for privacy, all Indian consumers have the right to:

Request that a business that collects any consumer’s personal data should disclose the categories or specific pieces of personal data that a business has collected about consumers.

Request that a business deletes any personal data that has been collected about the consumer.

Request that a business that sells any consumer’s personal data without consent, not sell the consumer’s personal data.

Under the GDPR Data Protection Rights, Indian consumers have the right to:

  • Withdraw consent at any time
  • Access information at any time
  • Correct information at any time
  • Erase information at any time
  • Restrict the processing of personal data
  • Object to processing of personal data
  • Personal information portability to other service providers

Please note that withdrawal of consent, or restrict the processing of personal data, or erasing of information at any time will not be retroactive i.e. We cannot delete the Personal Information for which we are custodians on behalf of Third Party Service Providers. Further, if a Third Party Service Provider ceases to be engaged with Treat Pa, We may be contractually obligated to give such Third Party Service Provider a data export, however, given the nature of data, the User may continue to be co-owners of such data and Treat Pa will continue to keep the Personal Information including User data for continuous provision of Services to User.

If you would like to exercise or utilise any of these rights, please contact us. If you make a request, we have a time period of one month to connect with or respond to you.

Users have the right to withdraw consent at any time, in accordance with the terms of this Privacy Policy and the Terms of Use.

Security of Personal Information:

It is imperative for you to protect yourself against any sort of unauthorized access to your password, your computer and your mobile phone. Be sure to log off from the website after availing of services or when you are not using it. Treat Pa is not responsible for any unauthorized access to the services offered, on your behalf.

Treat Pa helps healthcare providers to maintain and organise their information. Treat Pa may, therefore, retain and submit all such records to any healthcare providers, who request access to such information.

Treat Pa is not responsible for the confidentiality, security or distribution of your personal information by our partners and third parties outside the scope of our agreement with such partners and third parties. Further, Treat Pa shall not be responsible for any breach of security or for any actions of any third parties or events that are beyond the reasonable control of Treat Pa.

Retention of your information:

We may retain any or all of your information for a specific or necessary period of time to fulfil the purposes outlined in our Privacy Policy. However, in order to comply with any legal obligation, your information may be retained for a longer period of time.

We may retain all or any of your information shared on our website in an anonymised form without giving you any notice, for such period as it may be required for the purpose of, including but not limited to our internal usage, business development activities, research purposes, purposes mentioned above and statistical purposes.

Changes to this Privacy Policy

We reserve the right to amend or make changes to this Privacy Policy at any time at our sole discretion. When we make changes to the Privacy Policy, we will keep you informed and notify you by email or through a notice on our website’s homepage. The use of any information we collect is subject to the Privacy Policy in effect at the time such information is collected.

Queries and Grievances about this Privacy Policy

Please contact us at help@treatpa.com  should you have questions, queries or grievances about this privacy policy.

Contact Information

If you have any questions, feedback or comments about this Privacy Policy, the ways in which we collect and use your Personal Data, your choices and rights regarding such use, please do not hesitate to contact us at any time, we are happy to help:

Email: help@treatpa.com
Address: A2 flat no 28, 6th floor, Carnation, Godrej hills, Kalyan West, Mumbai 421301
Phone: +91 8072843825